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Wellbeing Strategy

Frenkel Topping Social Business Model for Carers

Dr Robina Shah CPsychol MBE, FRCGP (Hon) DL JP

robina FT

Frenkel Topping’s Wellbeing Strategy and Social Business Model for carers has been constructed by Dr Robina Shah, National Director of Strategy and Policy on Carers at Frenkel Topping (pictured).


It was announced recently by the Department of Health that the Law Commission has published a landmark report, which proposes the creation of a new national system setting out the basic support that all local authorities in England and Wales must offer.  The report also recommends that the assessments of individuals and their carers should be simplified and that the NHS should work more closely with local authorities. This report presents a significant challenge to the NHS and to Social care sector which must take more responsibility for discharging patients in to the community with a clear rehabilitation programme and early access to specialist help.

The section in the Law commission report, which is most interesting and relevant to Frenkel Topping are the Statutes referring to the Wellbeing Principle, Assessment and Provision of Services.

It is recommend that the new statute should establish that the overarching purpose of adult social care is to promote or contribute to the wellbeing of the individual. In effect, individual wellbeing must be the basis for all decisions made and actions carried out under the statute.


Given the importance of the assessment process to accessing services, the Secretary of State and Welsh Ministers would be required to make regulations prescribing how an assessment should be carried out. These regulations would require at a minimum that assessors:

  • Adopt a proportionate approach to assessment, having regard to the needs of the individual;
  • Carry out a specialist assessment in specified circumstances; and  consider all needs during an assessment, irrespective of whether they can or are being met by a third party (such as a carer).

Our Wellbeing Strategy

The Frenkel Topping well being strategy is underpinned by its commitment to the well being principle defined in the recent Law Commission Report; namely:

  • health and emotional wellbeing;
  • protection from harm;
  • education, training and recreation;
  • the contribution made to society;
  • securing rights and entitlements.

The Wellbeing Strategy seeks to describe how Frenkel Topping as an organisation will achieve these principles.

Mission and Values

Our mission and values are underpinned by the Frenkel Topping philosophy that connecting to carers and customers is at the heart of everything we do.

Connecting to Carers and Clients (C2C) is our highest mission and we pledge to provide the finest financial personal service and professional support each time and every time, in every location and in every facility provided by our organisation.

At Frenkel topping C2C, is the most important aspect of our work and our service commitment to them is by applying the principles of trust, honesty and integrity to nurture and ensure a relationship for life.

How will we do this?

Our aim is to become more than just a financial organisation to our clients and carers. We will work with our key stakeholders to improve how we engage and involve them to optimise their future well being, including their emotional and financial circumstances.

Connecting 2 Carers (C2C)

C2C will provide awareness about the caring experience, an understanding about the diversity of caring, the carers’ role, informal and formal support, managing change and the emotional aspects of caring and coping. It will address carers’ health, relationships and individual needs, communication and empathy, the social model of disability and recommendations for good practice.

Education & Training

Our research indicates that sometimes carers can experience poor service outcomes as a result of poor communication and a lack of empathy about their circumstances. To address this concern FT will provide opportunities to our staff and to other colleagues in the legal, social and other caring professions to participate in events, which will raise their awareness about the emotional aspects of caring and managing change.

We will seek to improve our service through annual customer surveys and listening events. We will also give carers feedback about changes we have made in relation to what they have told us. This is important to us and is key to our mission that every contact with carers is valued.

Relationships with Key Stakeholders

We will use our resources once a year to raise funds for various charities.

Any charitable events organized will be used to promote our work with on the experience of caring and ensure it is shared more widely so that carers can benefit in terms of outcomes. It also ensures that Frenkel Topping can effectively support carers by providing appropriate in-house expertise and sign-posting them to experienced law firms through our extensive database.

Frenkel Topping is committed to develop a relationship with its key stakeholders that is reciprocal, proactive, and pragmatic and values driven.

Listening Events

Frenkel Topping will use engagement and listening events to promote its support to the Carers Trust, inform Carers about the work of Frenkel Topping and promote its Well being Strategy. Key to our mission that Every Contact with Carers and Clients is valued will be shaped by these events.

The listening events will specifically provide workshops on:

  • The Wellbeing Strategy
  • The C2C Programme
  • Who Frenkel Topping is and what it does
  • Financial and Welfare Benefits
  • Securing rights and entitlements

Bulletins and Briefings

We will also produce relevant briefings about matters which may have a significant impact on the lives of carers, such as the Law Commission Report in to Adult Social Care and changes to the way in which Solicitors are regulated and other financial information.

For more information, please email 

About Dr Robina Shah
CPsychol MBE, FRCGP (Hon) DL JP

Robina is an academic and a psychologist with a specialist interest in the experience of caring. She has been actively involved in health and social care policy and strategy, at national and regional level for over 25 years. She is particularly passionate and committed to supporting parents and carers looking after a disabled child.

In 2013, she was the national lead for disability hate crime for the Department of Health and Ministry Of Justice. Robina is also the author of numerous publications and has achieved national and international recognition for her published work, much of it ground breaking for its time. The most well known is ‘The Silent Minority’ Children with disabilities in South Asian Families and a training manual on ‘Sharing the News’ which has a particular focus on bereavement and loss, coping strategies and effective communication. She has specialized in designing and delivering medical education and training in this area, her valuable contribution has been validated by her work becoming a feature article in the Guardian and the British Medical Association News.

In addition, Robina has a complementary public service portfolio, which spans 20 years and includes chairman and non-executive director/ trustee roles on various boards including the NHS, Academia, the Voluntary Sector and other not for profit organisations.

Robina was awarded the MBE for her work with disabled children in 2003. She was appointed as a Deputy Lieutenant for Greater Manchester in 2006 and was a recipient of the Lloyds TSB Jewel Awards for Excellence in Health Care and Education in 2007. Robina was a national finalists of the First Women Awards in 2012.

To view Dr Shah’s profile on our Meet the Team page, please click here.

Call us on 0161 886 800 or email to see how we could help you today.
We are always happy to answer any questions you may have.